Can I pause or cancel my plan?
In general we believe that lessons missed due to holidays or other breaks should be caught up, to ensure the overall learning plan is not disrupted.
However, we also recognise that there may be times where you want an extended break from tutoring and so we allow pauses.
The number of pauses allowed each year varies by plan: 2 for Grow, 4 for Excel and unlimited for Exceed. We also allow an additional pause over the summer holiday if requested. During the pause period you will not be charged, but will not be able to schedule sessions.
You can also cancel your plan at any time. This will take effect from the next week. Upon cancellation you will lose any outstanding credits, including those not yet redeemed from a pre-paid plan.